Howard's Diamond Center in Triadelphia, WV Closed now

Reviews about Howard's Diamond Center

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  May 30, 2019, by Bill Beck
  I took my fiancé's wedding band there to get it duplicated since she wanted a second one to form around the engagement ring. They started off by fumbling her ring around with display rings, ultimately resulting in sending me out the door with a fake, and keeping my real one. Luckily they caught it about an hour later. I figure mistakes happen so I wasn't too upset. They then give me a price of $675 to make another ring and that it usually comes back around 10 days later. I paid in full and had a receipt for the purchase of the ring. No where on the receipt did it say the price was subject to change. Well on the 12th day, they call to inform me that they cannot make the ring for that price, and that the price would be double. So they then tell me my original ring (which they took to make it match the new one) should ship back in about a day. 3 days later, it finally comes back, and when i explain to them how much headache this has caused, including the possibility of not being able to get a ring done in time for the wedding due to the amount of time they spent before telling me they could not do the job, i didn't get much more than excuses how it wasn't really their fault and a "sorry" that would have had more meaning coming from an automated response on a telephone. I really picked up on a vibe that since i was spending only a couple hundred dollars, they could care less. Maybe they will treat you better if you wear a suit and tie and not jeans and a t-shirt. Also, when I was getting my ring back, the two individuals working there got confused again on which one was mine, and which was a fake.