AT&T in Triadelphia, WV Open now

Reviews about AT&T

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  April 12, 2020, by Maggie Adams
  We’ve been waiting at least a half-hour and have watched a staff member help someone that came in after us and then leave for lunch. Then we watched someone else leave for starbucks
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  October 31, 2019, by Karie Allen
  Absolute worst experience from AT&T! Not sure how Kelly Baker is a manager but she definitely needs to be retrained. I bought a new iPhone 7plus on Saturday and once I got home (an hour and half away) we noticed that the front facing part of the camera was not working. Monday I decided to go back to the store to try and get this rectified since it was within the 14 day period. The rep couldn't get it to work either, she did factory resets and just about everything but to no avail nothing worked. She told me that they would replace it. She then went to her manager Kelly who in turned told her that I would have to take it to Apple which was another 40 mins away. I just could not do that with a 2 year in tow and already drove 1.5 hours to get to this store. I asked her to take it to the Apple Store for me and she refused. Since I am partially deaf and have a cochlear I didn't have my Bluetooth synced yet. So I asked the manager to call apple for me bc talking on a regular phone or even speaker on it with my Bluetooth is very difficult for me to understand people. Kelly proceeds to tell me that she would call but I needed to give her my credit card info... why do you need my credit card info and I refused to give it to her. With no help from this manager I just told her that I would just pay the $45 restocking fee then since I am in the 14 days bc driving another 40 mins to get help from apple was just not an option. She then proceeds to tell me that since the camera doesn't work it is not in new condition and could not take it back. They are the ones that sold it to me that way. If AT&T's policy is that once a new iPhone walks out the store it is Apple issues then AT&T needs to go through all the factory apps and settings to make sure they work before a customer walks out the door.
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  April 27, 2019, by Josh jackson
  They never answer there phone and when you go in its terrible service. Most of the employees have attitudes and if u don't want all the stuff there selling they act like they don't want to help you.
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  March 11, 2019, by Yamunajivan Timi
  Office is nice, location is good, it's accessible. Staff engagement is fair, phone brands are quite limited in variety but I guess they sell mostly IPhones and Samsung, there are a few other brands though. Somethings could be improved.